Our complaints procedure
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OUR COMPLAINTS PROCEDURE
What do to if you have a compliant
If you have a complaint, please contact Neil Watts, our Managing Partner or Mr Kim Kennedy, our Senior Partner.
You can write to him at Town Hall Chambers, St Runwald Street, Colchester, CO1 1DS. Neil Watts and Kim Kennedy will discuss your complaint with the relevant fee-earner and will conduct a full, impartial review.
If we have to change any of the responsibilities or the timescales set out below we will let you know and explain why.